MaQma Helpdesk - New Version and Free Edition
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Written by Pedro Gonçalves
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Thursday, 02 April 2009 |
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 Components Lab released a new version of their helpdesk component for Joomla! 1.5 - MaQma Helpdesk Component. Together with this new release is also a FREE EDITION of the component available, check here for more information.
Release changes: - Create read-only or hidden custom fields tickets for client user .
- New option accepts ticket custom field edit at creation time only.
- New feature Custom users can’t edit closed ticket anymore (re-open). Edit closed ticket only authorized by support staff.
- Protect double ticket creation submition.
- Remove task list from client user template.
- Show item numbers in attachments, task(support only) and notes tabs.
- Monthly Report Client PDF output
- New Monthly Report Client Detailed
- Monthly Report Client Details PDF output
- New Status Report feature
- Status Report PDF output
- Full ticket log for better ticket report.
- New work schedule, holidays and Support User vacation system to allow new due date ticket calculation (based on Support User available time)
- New flash Analysis Report.
- New SLA Escalation triggers: status and assign conditions for new rules creation.
- New database clean up check parameters to fix broken tickets.
- New option to restrict Support Users to supported workgroups
- New option restrict assign user screen identification to regular users
- New option restrict regular users to change ticket status
- New status workflow rules feature.
- New option restrict status change by regular users.
- New option Additional notification assignment to other selected users.
- New Keep Search Profile allow to save last filter options in Ticket Manager
- New Old Status display in Administration Ticket Manager
- New PDF layout
- New option allow to ticket vote only after the state is closed.
- New after creation ticket report allow to access ticket.
- Support Staff can add BC and BCC mail notification at ticket, task and reply action feature.
- Assigned users profile can select additional support users to assigned mail notification.
- New SMTP support, correction for PHP 5.2.2 + versions.
- New Latin characters support in PDF output
- New JavaScript and SQL injection code protection
- Option parallel log register to allow privacy identification of support staff
- Cancel button at ticket view keep search profile in ticket manager.
- New fields selection filter in export data.
- Optional Support User search box in text field
- and more…
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