GLOBODIGITAL.net Updates Support Center Joomla / Mambo Help Desk Component
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Written by Pedro Gonçalves
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Friday, 16 June 2006 |
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 GLOBODIGITAL.net updates its Support Center Joomla / Mambo Help desk component, further enhancing its usability and compatibility with external accounting/billing/reporting systems.
One of the major enhancements is introduction of workgroup template themes, allowing you granular control over the look and feel of each workgroup, much in the same way that you can customise Joomla / Mambo templates per menu item. Language support has also been extended into templates, minimising the need to modify common words in every template file.
Ticket Manager has undergone a great number of improvements, such as allowing configuration of default sort order as well as major enhancements of the filter search options.
Viewing long tickets has also been improved with an addition of a long activity catcher. Based on workgroup level configurable settings, longer messages will only display first few lines of the message, allowing full display with a single click.
Notifications are now configurable at the workgroup level, allowing you to disable some of the notifications for one workgroup, while enabling them for others.
Export engine has been enhanced even further, now allowing you to export clients, users, tickets and activity details. This allows for extended support in integrating with smaller (Quickbooks, MYOB, etc) to larger and even custom accounting systems for billing or reporting purposes.
In the next few weeks, GLOBODIGITAL.net will release 2 new add-on’s:
- Support Notifier - a Windows application that will allow support staff members to be notified about the creation of new tickets;
- SMS Notifier - will support iPipi SMS services to allow the usage of SMS notification about new tickets, new assignments, etc..
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